[vc_row][vc_column width=”1/2″][kleo_gap size=”110px”][vc_custom_heading text=”F.A.Qs” font_container=”tag:h2|font_size:75px|text_align:right” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][kleo_gap size=”14px”][vc_separator color=”custom” align=”align_right” el_width=”60″ accent_color=”#009cad”][vc_column_text css=”.vc_custom_1480590861700{padding-top: -10px !important;}”]

We hope that you’ll find this section?all the ressources you need to solve the problems you might encounter. Of course, we’re a phone call away and we’ll be glad to help you if you don’t find an answer.

[/vc_column_text][/vc_column][vc_column width=”1/2″][kleo_gap size=”20px”][vc_single_image image=”6661″ img_size=”large” alignment=”center” animation=”animate-when-almost-visible” css_animation=”bottom-to-top”][/vc_column][/vc_row][vc_row type=”color”][vc_column][vc_custom_heading text=”SEARCH A QUESTION” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal”][vc_separator color=”custom” accent_color=”#009cad”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Registration & Setup

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”Do I need to install anything or setup my computer?” tab_id=”Registration”][vc_column_text]No, Racontr is cloud-based so no software to install, no servers to manage, just a login and password to access your projects.

We do strongly recommend Google Chrome to edit your project.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need a credit card to register?” tab_id=”credit”][vc_column_text]No. You can register freely and create unlimited projects.

Upgrades and Pro accounts can be purchased later. Only then will your payment information be needed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens to my personal information?” tab_id=”personal”][vc_column_text]We won?t communicate your information to anyone. We?ll only use it to send you newsletters and updates notifications. You can unsubscribe from these at any time.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the keyboards shortcuts for the editor?” tab_id=”shortcuts”][vc_column_text]Here is a list of keyboard shortcuts that can help you in the editor :

keyframe click > selection
click + shift keyframes > multi-selection
alt + A > selects key points (layers made) after the playhead
alt + B > selects key points (made of layers) before the playhead
Alt + Shift + A > unselects key points (layers made) after the playhead
Alt + Shift + B > unselects key points (layers made) before the playhead
alt + arrow > move the playhead to a frame
alt + shift + arrow > moves the playhead 10 frames
+ alt + arrow key point selected > selected key point moves a frame
+ alt + shift + arrow key point selected > selected key moves the point of 10 frames
alt + backspace> deletes the selected key point
alt space> read puts the timeline[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I have a size limit when i upload my media?” tab_id=”size”][vc_column_text]The maximum file size is about 700MB on Racontr. You must cut or optimize your media if the size had to be a bigger.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to use specific fonts?” tab_id=”fonts”][vc_column_text]There are some good practices to know to use fonts on the software.
All fonts on Racontr have to be uploaded to the web TTF standard format. For legal reasons, you must ensure that your fonts are copyright free.
Recently, Adobe blacklist typography, preventing some conversions to different formats and separating the EOT file (this file ensures compatibility with Internet Explorer). In this case, you need to buy the police to carry out your project in the best conditions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Section” tab_id=”1480590828363-890ff7f3-75b2″][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][vc_column_text]

Free accounts & Pricing

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”Will free accounts remain free?” tab_id=”accounts”][vc_column_text]

Yes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can i get more hosting space?” tab_id=”hosting”][vc_column_text]When you subscribe to Racontr, you instantly get 100 Mo of free hosting space, for life. If you need more, you may simply go to My Account > Upgrade and purchase an offer, starting 9,99? per month.

We also give hosting freebies for our most active users, so keep creating and drawing attention to your projects and you might receive some unexpected bonuses.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can i add plugins and templates?” tab_id=”plugins”][vc_column_text]Simply browse our plugin and template store to add exciting new features to your project. You can grab all the free ones without charge or you?ll be directed to our payment system if you chose paying plugins and templates.

What payment solutions are accepted?

How and when will I be charged?

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment solutions are accepted?” tab_id=”payment”][vc_column_text]We only accept payments via Paypal, and through it by credit card. We plan on adding more payment solutions in the future.

How and when will I be charged?

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How and when will i be charged?” tab_id=”charge”][vc_column_text]If you buy more hosting space, you?ll be charged for the first month once validated. Then, you can easily upgrade and downgrade your plan during the month and you?ll be charged for the hosting you?ve bought the next months.

If you buy something in our plugin and template store, you?ll be charged right away and only once. A different invoice will be issued for these purchases.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][vc_column_text]

Creating projects

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”How many projects can I create?” tab_id=”projects”][vc_column_text]You can create unlimited project. All of them remain free as long as you stay within your hosting limit. If not, upgrades can be purchased.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is there any creative constants?” tab_id=”constants”][vc_column_text]We hope not! Racontr does not impose a format, a navigation or a design. You can freely customize your interface and your interactive scenario. Creativity is you have, freedom is what we give.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many people can collaborate on a project?” tab_id=”collaborate”][vc_column_text]You can ask for anyone to join your project and help you create a beautiful interactive experience. Work alongside your designer, author, producer or just your friends.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is there any templates or themes available?” tab_id=”templates”][vc_column_text]Yes. You can browse our template gallery. To install one of them, just click on the ?Create project? button on your dashboard and select ?Choose a template?. All options and upgrades needed to edit a template are included in its price.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Good practices to know for Ipad” tab_id=”ipad”][vc_column_text]On Ipad, there are some restrictions where we have no control, and it is important to consider it when creating a project.

The rollover doesn?t exist on Ipad, so you will have to choose the click. If your project is for both for consultation and tablet computer you can use the roll-over but only to add an effect or bring up a non-essential information to the understanding of your topic

Videos and sounds can?t be launch automatically. You need to create an action-?click? on an item in order to trigger. (If you use the video master, you can create a play button on the first frame of your timeline and make it disappear in the second. Therefore your autoplay movie will be played alone computer and no allowing time for the user to see this button and on Ipad, you will trigger reading).

The size (format) images is limited. So you should make sure you prepare them the right size. For example, for a panoramic, think about segmenting the photo for ipad.

Through this website you can get an idea of the format compatibility of your images and your shelves : http://www.williammalone.com/articles/html5-javascript-ios-maximum-image-size/[/vc_column_text][/vc_tta_section][vc_tta_section title=”Embed plugin seems not working in the editor” tab_id=”embed”][vc_column_text]To integrate an embed properly, it?s necessary that the url is https, not http.

It?s a standard that is becoming increasingly recurring on the web, the reason for our choice.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][vc_column_text]

Editing projects

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”Where do I learn how to use Racontr?” tab_id=”learn”][vc_column_text]You can watch our tutorials or ask questions on our support forums. If you are looking for professional training, contact us to learn more about our training programs.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What content can I use?” tab_id=”content”][vc_column_text]You can only use the content for which you own the intellectual rights.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What format can I use for my videos, sounds, photos?” tab_id=”format”][vc_column_text]Racontr welcomes every major format for your media; jpeg, png, gif for your images; mp3, wav for your sounds; mp4, avi, mov for your videos.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why some parameters of my fonts are not considered?” tab_id=”fonts”][vc_column_text]You can parameterize a specific style to different types of text (title, subtitle, links, rollover, click) in the ?Project? tab and then ?font? of your editor.

In the case of text links, these settings take precedence over the text block should be applied before your link styles in the ?font? tab.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][vc_column_text]

Publishing projects

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”Can I embed my project anywhere?” tab_id=”embed”][vc_column_text]Sure. You?ll find the embed code if your project information panel. Then just paste it on you website or blog to stream your project.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Embedding, exporting and watermarking” tab_id=”watermark”][vc_column_text]From Racontr, you can embed your project anywhere. If you do so, you?ll see our watermark showing on your embedded project (except if you?re a Pro user).

To remove watermarking, you can export your project and retrieve an archive of your project to be hosted anywhere.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have my own hosting, can I export my project?” tab_id=”hosting”][vc_column_text]HTML export is available as a Premium feature. You?ll then receive an archive containing your project that you can freely host wherever you like. Careful you can only export your project once, so be sure you?re done. If you exported your project by mistake, please contact our support team.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I get a domain name for my project?” tab_id=”domain”][vc_column_text]If you wish, we can register one for you and set everything up, contact us for more information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”An error message appears in the “view project“” tab_id=”error”][vc_column_text]The following error message appears:

?Internal Server Error

The server Encountered internal error or misconfiguration year and Was Unable to complete your request. ?

Your project isn?t published, this is why this error message appears.

You can?t view this way an unpublished draft. However, you can give the link to the preview someone to show the progress of the project.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”90px”][/vc_column][/vc_row]


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